Refund policy

Ordinary deposit refunds

Request an ordinary refund within 24 hours of verified payment. Only eligible unused purchased principal can be refunded, to the original payment method. The Micro deposit fee is retained except for Micro errors or applicable requirements.

The request time determines eligibility; staff processing may happen later. A new deposit or usage credit does not restart an older deposit’s refund window. Refunds are returned in whole cents. Any sub-cent remainder stays usable in your balance.

Usage issues and disputes

Report a confirmed Micro delivery failure through Support with the order ID. A usage correction normally restores usage credit. Pending reservations are released instead of creating duplicate credit. Payment disputes are handled separately.

Submitting a request does not mean a processor refund has completed. Track its status in Billing.